The system has been in use in studios for over thirteen years. We have systems in all 50 states and have yet to have one single problem. It will last as long as your studio stays open. No maintenance required.

We are so confident in the system that we offer an unlimited lifetime guarantee on the product. Simply stated, if your Ontrax System ever fails, breaks or  wears out,  we will replace it at no charge.

You will get a supply of carriers that travel in the track and have a hook
 hanging from them. If your muslins have grommets, simply hook the grommets onto the carriers. Grommet kits are available at most hardware stores if you want to install them in your muslins. If you do not want to put holes in your muslins, we can supply you with Muslin Clips  that hook on to the carriers and hold your backgrounds securely. Muslin clips do not harm the muslin.

You have several choices. The first solution is to mount the track on the ceiling and have extensions sewn onto your muslins. For instance,if you have twelve feet high ceilings you can add four feet (or however much you desire) of plain muslin to the top of the background so that the background is only eight feet off of the floor. We can supply you with the plain muslin or we can attach it to your backgrounds for
you. The track can be mounted on the camera room wall, as high up as you need, and not worry about the ceiling height. The track can be mounted on threaded steel rod, wood supports, black pipe with floor flanges or aluminum tubing that is dropped from the ceiling to the height that you desire to have the track. We can supply you with the tubing and all necessary fittings to do the job. Call for pricing.

A cathedral ceiling or other non flat ceiling needs to have a flat surface made to accept the track. This can be accomplished by using wood shims to level out a surface on which the track can be mounted. We have brackets available that allow the track to be mounmted from any type of ceiling. Another solution is to use metal "L" brackets available at most hardware stores to mount the track to the wall of the camera room rather than the ceiling. Call us and we can guide you along.

The track comes to you with a center line scored down the inside of the track. This allows you to custom drill the mounting holes without permitting the drill bit drift. The track needs a support every three feet. If you are installing over a plaster surface or drywall, use molly bolts.. If you drill into a wood stud, use a wood screw right into the stud or joist. We are always available to answer your installation questions.

Of course. The track needs to be supported about every three feet. If that falls where the metal T bars are use a sheet metal screw through the track into the tee bar. If the support hole is needed in the ceiling tile place a piece of scrap lumber on top of the tile and put the support screw through the track, through the ceiling tile and into the wood.. We can give you more information in our instruction sheet. The track has been used for years on suspended ceilings all over the country.

Click on the bars above to find answers to the most asked questions we have been asked about the Ontrax System. If you have any questions that are not answered here, please call us at
800-598-4008